had a long bus ride to the plane in the…
had a long bus ride to the plane in the pouring rain. the travellers were queuing up the front steps as that was the only door open, the queue was barely moving and the bus driver would 'nt permit us the decency of waiting on the bus till the queue had cleared and we had to stay on the apron getting soaked. When we finally got on the plane the two aged stewards looked as if they didn't want to be there and when i mentioned the above the only reply i got from them was we can't control the weather
TUI からの回答
Hi Barry,
Thank you for taking the time to share your experience.
We’re very sorry to hear that your transfer to the plane was uncomfortable, especially in the rain. We completely understand how frustrating that must have been.
Please note that bus transfers on the apron are managed by the airport, and timings and access are their responsibility. That said, we truly appreciate your feedback, as it helps us work with our airport partners to make the journey smoother and more comfortable for all our customers.
Despite this experience, we hope you still had a wonderful holiday and were able to enjoy your time at your destination.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland