I made an appointment with Lucy for her to demonstrate a choice of two machines, having spoken to her on the phone previously. She expertly helped me decide and I took home my perfect sewing machine. She made us so welcome, and nothing was too much trouble for her. When I arrived home and unpacked the machine, I couldn’t find a certain presser foot. I emailed her, and straight away she told me where to look, and it was there! Fantastic service and knowledge. If you are in the market for a sewing machine, definitely check out her website sewessential.co.uk.