I had a deeply frustrating experience with a recent cash lodgement at EBS Clontarf. The teller was required to take the cash away from the counter for machine counting, out of my view. This private counting resulted in a €100 shortage on my deposit. I believe the bank's policy of conducting the final, binding count out of the customer's sight is a flawed procedure that leads to serious errors and undermines customer trust. The response when I raised the issue was also very poor.