Purchased a 20L tub of eco grit. It arrived the next day but the tub was damaged. A split on the bottom and on the side.
I didn't realise this until I had taken it out the box and carried it through my home to my back garden. Contents going onto a brand new carpet.
The box was a normal box with no packing inside to protect the contents and no fragile label.
So I contacted them on messenger but received nothing. I then contacted live chat and was told I would get a replacement.
Chased it up on messenger again to actually receive a response from Natasha saying I should have had a email and she would give the person a nudge.I then received a email by Courtney that I could have a new empty container. I was extremely disappointed with the comments and communication .
Asked if I opened the box in front of the driver as a witness? Who does this? What driver would stand and wait for you to open parcels to make sure its OK?
How they don't ordinally cover any damage to the items within the recipients home. The tub arrived damaged.
That the contents will be in the bottom of the box still.
The tub is split in 2 separate areas. The contents are escaping, and I have asked for a replacement and for the damaged one to be collected.
Nearly £100 for a damaged tub ? I have not opened the lid so I have no idea about the condition of the grit. It could have been in the warehouse damaged and went unnoticed causing the inside to be useless for when the time comes when it would be needed.
I have now asked PayPal for help as the live chat has vanished and I've received no response when I asked for it to be sorted today.

Reply
The replacement should be a 20L tub including contents.Not a empty tub with 5L. Courtney does not listen. Your policy for damaged products is not being used.