External / internal sizes should be clearer and the returns policy is a joke albeit I understand delivery has to be paid..
On the box dimensions page (description) it doesn't make it clear that these are external dimensions snd not internal albeit it does if you scroll down.
High delivery charges (£14) and a waste of time refund/return policy if you order the incorrect size.
So £30 (inc. delivery) for a £13 box that is NOT returnable unless you use there 'premium' delivery/return' process and if I did I would get a £0.72 refund!!
What is the point of going to the hassle of returning a product for a £0.72 refund
BiGDUG からの回答
Hi Mark,
We appreciate your feedback and regret that the box dimensions weren't clear. We'll review the product description to highlight external vs. internal measurements.
I will get in touch with you separately to this review and hopefully get this resolved for you.
Kind regards,
Emily