I have been with RBS for 46 years now and in fact I originally opened my account with Williams & Glynns! It’s disappointing to see so many one star reviews when mine is so much higher, but I can only rate on what I see. Yes I’m disappointed at the branch closures and the lack of contact. I do feel somewhat alienated. Having said that I have had no need to contact the bank for many years now. Given the growth of chatbots and AI, I feel that my review might be closer to one star if I had to endure them too. For now though, my review is for what I can see and it’s ok.