We’ve spent a considerable amount on a Samsung jet bot + robot. Unfortunately, the robot doesn’t seem to retain its map after a few days. This is a major issue and we used our care plan to access it. The team only picked up on this today, as I can see that the robot was removed from my SmartThings app, not even after an hour we have received an email stating they couldn’t find a fault of course, as the one-week fix promise ends tomorrow, seems like they will send it back as it is and we will start the process of sending the item back again and again. This is a £799 vacuum cleaner that we bought two and a half years ago. We have spent a large amount at Currys over the years and have multiple care plans but this will be the last. The same thing has happened with the our coffee machine which we ended up throwing away due to the headache to get a replacement .Shame.

Edit: we now have the robot doing the same, trying to map the house and going against everything and stopping after a while because it couldn’t map. We have emailed the team as advised below but we did not obtain any response for the last 10 days. At this point we are left believing the care plan is a scam and it’s better going directly to the brands.

Edit 2: We have now followed up twice with contactsocial email with absolutely no response or acknowledgement. We have contacted the care plan team once again and here we go exactly like the last time. They will access the robot once again. I am sorry but this is appalling, the team will do as always, wait until the 7th day mark hits and say nothing is wrong, when we now have taken screenshots of the robot behaviour on the app. At this point, Currys is a never again.