BEWARE OF OZERTY,CHINESE COMPANY
I bought a pair of clog type orthopedic shoes from OZERTY.COM , I now see they are based in CHINA. They took weeks to arrive and when they did ,what a disappointment.
I contacted the company and they talked to me as though my shoes had just been despatched, not a good start.
I Told them that the shoes were cheap and nasty, not worth the money paid and that they were very uncomfortable and hurt my feet.
They very politely told me that I could send them back but I would have to pay £15 shipping cost.
WARNING AVOID THIS COMPANY, THEIR PRODUCTS MAY LOOK GOOD ON PAPER AND I SUSPECT THAT THE PICTURES ARE COPIES OF SHOES FROM A DECENT UK STORE.....YOU HAVE BEEN WARNED ************
uk.ozerty.com からの回答
Hi Marie,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,