Horrendous experience. Ordered a cricket bat that was in stock, nothing complex. Delivery time quoted was 1-2 days. 4 days later they shipped it and told me I should expect to receive it the next day. Royal Mail then stated they never received it from Cricket Direct and I had to endlessly chase Cricket Direct until 14 days later they finally agreed to refund the money.

Still waiting for the refund. They took the money the day after I ordered but presumably it doesn't work that way when returning money!

Customer service phone line apparently opens at 9am but if you call at 9:15am they tell you that the customer service person has only just started so can't take calls yet!

Avoid at all costs!