Love their customer service. Very professional and friendly.

I received a product - I wasn't satisfied by the consistency of the formula through the bottle (who knows maybe it was all good as I didn't even try it)

I contacted the customer service - they didn't waste my time or make me go out of my way to prove that the product is off. They were extremely swift and quickly offered me options to resolve the issue.

Many brands underestimate the value of customer service. I personally find myself going back to brands that have great customers service because it shows that they value their customers. And the opposite is also true, no matter how much I like a brand, if the customer service isn't good, I am not going back.

As for the products, I have almost all of the collection, and I love them all. Can't say one bad thing. Very unique formulas and colors.