LET DOWN BY POOR CUSTOMER SERVICE.
LET DOWN BY POOR CUSTOMER SERVICE.
Spent over £300 and not all items were delivered. Emailed customer service explaining that 2 of the items were misdelivered and looking at the picture evidence, we do not know where it was left! We even mentioned that in another picture provided by Royal Mail you can see our ‘safe place’ and it is TOTALLY different. Marjorie just keeps emailing back providing us with the same photos to show that it was delivered (even though we have explained that we do not know WHERE it was delivered to).
We ended up purchasing elsewhere in time for Christmas as they were presents but it did not put us off buying again in the future as the products themselves are brilliant. However, Marjorie’s handling of our missing items has made sure that we do not ever buy from here again.
Such a shame.
Rise & Fall からの回答
Hi J,
Thank you for your feedback, and I’m very sorry for the frustration caused by the mis-delivery of your items. We completely understand how disappointing this is, especially with gifts involved, and that our responses didn’t provide the clarity or resolution needed.
We take these issues seriously and are reviewing how our team handles missing deliveries and communication to ensure customers aren’t left feeling unsupported in the future. While it’s great to hear you were happy with the products themselves, I’m very sorry that our service fell short and affected your experience with us. We would love the opportunity to make this right on a future order.
If you’d like to discuss this further or need any outstanding issues resolved, please reach out to info@riseandfall.co and we’ll make it right.
Best regards,
Rise and Fall Team