As already written before this company has a awful customer service - ignore the refund requests and got the money back via bank dispute.

If you have not received the watch within a month do a bank dispute and they will get you your money back. Also found the watch on alibaba and I guess that where you customise it. Search for "Special Blue Color Custom Logo Skeleton Dial Arabic Number Muslim Watch Automatic Men Wrist Silicone Watches for Private Label"