My mum has had payments come out 16 years for her laptop. No notifications of payments nothing until my sister noticed the payments. Laptop 16 years old took it too curry’s and they said it’s not working and cannot be repaired. Offered a new laptop then did not arrive. Then we get a call saying it’s a refurbished one. Bunch of liars and will not send mums contract out. I am taking this through small claims court. They enjoy ripping off vulnerable customers avoid at all costs.