Don’t buy their thermostat kit
Don’t buy their thermostat kit. I recently bought one and spent countless hours trying to figure and setting up the wifi and each time it failed. I did some investigating and this appears to be a very common issue with this brand. Customer support will only give you generic IT wifi troubleshooting support, and will often “request a callback” just for them to email back to you with chatgpt answers. If you’re having issues like I did today don’t bother emailing or calling them. You’re honestly better off just returning the kit where you have bought it from as it e-waste junk. The installer who fitted the thermostat even reached out for help and they also didn’t help him. After the installer left I spent 6 hours trying to make it work and reached out to Drayton for help. My interaction ticket id: 260316. On the 4th call with them they was honest and told me that they’re not able to help as Ive just bought it and they have little to none information on their end and with all the screenshots I provided it looks like I was sold a faulty product. My advice is to check the reviews before to avoid this exact same mistake so your not out of pocket when calling a professional installer and left without no heating and time loss.
Wiser からの回答
Hi Awias, thank you for sharing your feedback. We're really sorry to hear about the difficulties you faced while setting up your kit.
We’ve reviewed your case, and our team did work through several troubleshooting steps with you. As the product was newly purchased and still under warranty, we recommended returning it to the retailer so they could provide a replacement as quickly as possible. This is standard practice whenever a product may be faulty.
We haven’t closed your case and are still here to help. If you experience any issues with the replacement kit or would like further support with the setup, please don’t hesitate to reach out. Kindest Regards.