What a terrible experience
What a terrible experience. I have bought an Apple Watch strap which was faulty. I took it back to the shop and told that I get a refund within 1-3 days. It’s been now more than 3 weeks, I have contacted the company via WhatsApp & email multiple times, got reply that it’s being dealt with but I don’t see any progress. Absolutely appalling.
An update: it has been 4 weeks now since I am waiting for my refund. I would suggest to Amac to actually take an action in place of “copy-paste” generic reply to customer’s review.
Amac | Apple Premium Reseller からの回答
Thank you for your review. We're sorry to hear you had such a bad experience with your Apple Watch band refund. We understand that it's extremely frustrating that you've been waiting three weeks and that our communication wasn't clear enough.
We apologize for the inconvenience. We take your feedback seriously and will ensure your refund is processed as quickly as possible. At the same time, we'll use this feedback to improve our processes and communication, so things run more smoothly in the future.