Hi Paul, Thanks for your feedback. We’ve recently updated our app with a refreshed design and improved performance, and we’re continuing to add new features. If you’re still having issues, our support team would be happy to help. You can reach them on 0333 6000 622. Lines are open Monday to Thursday, 8am – 4.30pm, and Friday, 8am – 3.30pm. I assure you, they will be happy to help.