Hello! We’re sorry to hear you had a negative experience, but we’d like to clarify a few points regarding how our service operates:

Fair Billing: Our system is designed so that funds are only deducted from your balance if an SMS is actually received. If the message doesn't arrive, your money stays in your account.

Support & Refunds: If you encounter a number that has already been used, please report it to our support chat immediately. We review every case manually, and if the issue is confirmed, we issue a refund.

Resolution: We want to look into your specific case right away. Please provide your Account ID here, or better yet, contact our support team directly. We are ready to resolve this for you.

We value our users and always aim for a fair solution. Looking forward to hearing from you!

Best regards,
Onlinesim Administration Team