Almost a total scam
I ordered a pair of shoes in August and I still have not got them. I have emailed their support multiple times.
I even went to their brick & morter retail shop in NYC and had the store associate lookup my order that I put online. This store associate confirmed "Yes your order is on it's way and should be at your house before Christmas."
The order has still not arrived and all they have done is give me a $125 gift certificate.