Ubisoft and their anti cheating auto detection have wrongly banned my young adult autistic son from the very thing that his life revolves around. They have stated we have a keyboard and mouse and are cheating, this is physically impossible as we do not have a mouse or keyboard, I have a work laptop and he has his xbox and controller. They have then stated that us using a non microsoft controller is the cause, again we only own an official microsoft wireless controller. He is being penalised for the thing he excels at and I now have a very upset vulnerable adult at home who can't understand the fairness of this as it is not fair. Support are no help and when requesting how to lodge a formal complain they have told me they don't have a complaints procedure so I can't log anything other than a support ticket that they keep closing down. Totally unacceptable and disgusting behavior from them.

He has worked hard for the last 4 years to get his status and is days away from the status for this season and now stands no chance as they have blocked him unfairly