It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me down over some postcards. I was offered a refund after two weeks of no show but when the packet turned up a week later and I offered to pay again I was invited to enjoy my cards as a gesture of good will. It was so easy to communicate and what good will! Thank you Magnolia Box!