Hello Gill, thank you for your feedback and we’re really sorry to hear this was your experience. We completely understand how that call may have felt disappointing if it wasn’t what you expected. That’s not the experience we aim to create, and we truly value you sharing this.

We’ve since tried to contact you to better understand what happened and see how we can put things right, but haven’t been able to reach you yet. We’d genuinely welcome the chance to connect and support you moving forward. 💛