I'm going in circles trying to rectify a basic error: the site has stopped recognising my email. Three emails. 2 phone calls. An AI live chat bot that is genuinely the most frustrating thing I've ever encountered. I keep being told to get rid of cookies on my computer and perform tasks that are technically impossible (eg send a pin and booking confirmation, when I can't actually book anything )

It would be funny, the levels of truly appalling service. Except actually it's incredibly annoying.

For example on the app there's no reservation number for my upcoming booking to Bali. Yet I am unable to contact customer care without this.