If I could zero stars I would
If I could zero stars I would. This company are crooks. We got insurance for two rescue kittens. One of them sadly passed away after getting an infection. We had taken them to the vets when we got them as they had worms and were treated for them. The reason the kitten died was unrelated to the worms. This company said it was a previous condition. Even though our vets wrote to them TWICE very clearly. Our vets said they are the worst insurance company out there and we have now switched for our other kitten. We are now waiting to go to the ombudsman as our vets said they also do this- drag it out for ages and make you fight for a claim. AWFUL company do NOT consider using them.
Perfect Pet からの回答
Hello Christine, I am very sorry to hear about your loss. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Perfect Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Update: Hello Christine, thank you for providing us with your details. I can see this is with our customer resolutions team. Once there is a further update, they will be in contact.