Very disappointing first experience with Cricket Direct.
I received used and damaged cricket pads instead of a new product. There were visible scuff marks, dirt stains, peeling material, and clear signs of prior use. The manufacturer tags were not attached to the pads, but loosely placed inside the pad cover, which is not how a new item should arrive.
I reported the issue immediately and shared multiple photos. While the support team did respond, the process was slow and drawn out, involving repeated requests for images and waiting periods of 48–72 hours. Eventually, I was asked to return the item, which has already caused over a week’s delay, impacting my practice schedule.
What’s most concerning is that this item clearly was not quality checked before dispatch, despite assurances that all products are inspected.
For a first order, this experience was extremely frustrating. I expected better quality control and faster resolution.