They are completely rubbish and impotent. They dont answer calls. Take forever to reply to an email, and even then , the content of the email is pointless and proves they've done nothing in the interim.

The process should take 3-4 months. Mine took 9 months and they acheived nothing.
I cant stress how ineffectual they are.
All they have done is increased the stress of an already stressful situation, by their poor customer service. Thanks god I didn't have to pay for it.
I would suggest anyone who entertains using this pointless organisation, forget it and pay the money and go to a small claims lawyer.

I very rarely leave reviews but as this was so bad an experience, I felt compelled to do so.

Don't believe me? Check out their 62% of 1star reviews