Amazing customer care!
After ordering an item back at the end of 2024, my wifes necklace snapped and she lost her charms.
I contacted customer service to see if they could help me and explained the circumstances and they have offered me a full replacement out with the warranty period.
This sort of customer care, is so undervalued in this day and age and it is appreciated very much!
Not only do they provide lovely items, they have the after care to match it. Big shout out to Olivia who couldn’t have been more helpful!