The worst public service in England
I was paying over £900 a month for 2 children that i have with my ex, then remaried and declare my third child in 2023, altough i submitted all requested document, they refused to add the child in the calculation because she was born abroad. I chaĺlenged them and for over a year. The case fowarded to the tribunal and the judge made the decision in my favour in November 2024 and the CMS to make the calculations and reimburse the overpaiment. I am still chasing them as the refused to pay, stating that i do not meet the criteria for reimboursement.
I have contacted the Unbudsman 3 months ago and they are asking for the final decision that shows the amount owed and i have been chasing the CMS for the past 3 months . I spoke to several advisors, the last one i spoke to was called Mark, he promised he will make things right and sent me the requested document and I still haven't receive anything . I wish we could rate minus 1 star because that's what they deserve