I will start off by saying the reason for the title really should be disgraceful Customer Service but it’s hard to put Customer Service into the sentence because there is no Customer Service. Now the first thing I say is that we don’t frequently shop here because they’re not local to us particularly and at the moment I don’t live near a store. However, on Sunday we happen to be passing and I said let’s pop in and get some meat, I spent £70 on various Meet purchases amongst there was two packets of 500 g lean minced chicken which was going to be used today to make fresh chicken burgers. The meat is dated eat before the 6th of March today being the 4th of March. I thought that they’d be absolutely, until I opened the First packet and the stench was absolutely disgusting, just the smell of dead animals which is basically what meat is.. but the smell of it being Off was disgusting.

I found the telephone number Online called Customer Service. She took me through the whole drama of collecting barcodes , and then said take it back to a store to get a refund. No customer resolution whatsoever other than take it back to a store. I’d explained that I didn’t live near a store and actually at the moment I don’t have a car even if I wanted to, but also we all know that Aldi stores do not have anybody in Customer Service because the role doesn’t exist. The only people that you get to speak to interact with other people on the details and that’s if you’re lucky and you find a store that actually has somebody on the tills and it’s not self-service only.

She repeatedly was quite rude to be frank with you saying I keep telling you go back to the store you have 60 days going with a receipt and take photos of the meat if you’re not gonna go back straight away with it, I explained that I’m not likely to do this and she had no interest whatsoever and then proceeded to say is there anything else that I can help you with today? That was the end of the conversation.

Aldi your Customer Service is absolutely horrendously poor and again you’re another organisation a retailer that is outsourced it’s Customer Service to South Africa. It seemed. Maybe if you had some UK citizens employed in the jobs they might do a much better job, but to not be willing to even compensate a customer when you’re selling off meat, which is actually illegal dare I say is an absolute disgrace.

I think over the past decades I’ve only had one reason to call Aldi before and that’s because you check out operator overcharged me by 6 litres of oat milk I know it was issued a Customer credit voucher or something like that online as a refund so maybe you need to consider going back to such a thing if you want to keep your customers. I can see here that only in past weeks that you do issue vouchers as refunds so I’m dumbfounded to be told you don’t!

The customer service email has also been deactivated as you get a reply saying
Hello,
Thank you for contacting Aldi Customer Services.
Please be advised this mailbox is no longer in use.
Please refer any enquiries to our Help Centre;


There is NO customer service here Aldi.