Hi Kathryn, We're really pleased to hear you received great service and that the lads were polite, friendly, and easy to chat with when you had questions. It’s always good to know our engineers make customers feel comfortable and well looked after. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne