I would like to take this moment to explain,
Our mother in law bought us a gift experience however due to ill health and family loss the gift was mislaid.
When eventually the gift pack was re-discovered and received unfortunately the date had I'm afraid exceeded the expiry date,
After speaking to an amazing customer support member (Dylan Trembe) not only did we get an immediate response but we also got an extension for the voucher which our mother in law had paid a lot of money for and a sound piece of mind to know that there are genuine people out there willing to help.
So again Dylan thank you for being you. Amazing.