The instrunctions were terrible, I ended up driving for two hours back and forth between wilko Yardley, Coventry Road, Birmingham, B26 1AD and wilko Collection birmingham kingsbury-road/49. The website tells you to go to Yardley shop, which locals told me does not like xist anymore and the email tells me to go to Birmingham collection point, which there are two of and neither are in Yardley.
Staff in wilko Collection birmingham kingsbury-road told me to drive back to Yardley and go to Tesco instead, where I found the collection point and picked up the packet just before closing time.
What should've taken half an hour ended up taking around two hours. Please make the instrunctions in the "ready for collection" email more clear, providing full address with details, such as it's inside Tesco ...