If the option to give no stars was available that is what I would have done. Pru have insisted for 3 months that a whole life policy written in trust could not pay out until probate was granted. Their complaint manager now confirms that was incorrect and they will pay. But, to get the money they want 2 dead people to sign the payment request form. Customer Service team are utterly useless and there is no way to speak to the complaints team even though they have got a file on the matter. Anyone trusting Prudential with their money or thinking that they will help a deceased's family when someone dies is doomed to disappointment and many hours of deep frustration trying to get anywhere.