Crackers
Keeping this short, a simple question for this new company...what came first, the quote or the policy?
Seems pistachio-easy, but not to their online special agents. I had a question about a quote so went onto chat to ask. The agent asked "what's the policy number?" I said it's a quote reference and gave it. They said "That's not the policy number"
Me: I know, it's a quote as I haven't bought it yet. Them: I can't help you without a policy number. Me: I had a question prior to purchasing. Them: I can't help you without a policy number.
This was going to last longer than a bag of mixed nuts at Christmas when nobody could find the nutcrackers.
They weren't cheap, it was impossible to get any sense out of them so imagine how this might pan out in a crisis. They're again online only - for this read minimum effort and investment meets maximum profit for directors.
Easier to crack a Brazil nut with your teeth than engaging with Nutshell. Avoid, avoid, avoid.
nutshell Insure からの回答
Hi,
Thank you for your feedback.
We’re sorry to hear about your experience with our webchat service. Our team should be able to assist with queries relating to both quotes and policies, and we appreciate how frustrating it must have been not to receive the help you were looking for before purchasing.
As an online-only provider, webchat is the main way to contact our team and they should be able to help using a quote reference where a policy has not yet been set up. We’re sorry this was not your experience on this occasion and appreciate you taking the time to share your feedback.
Vicky