Horrible customer service for both shop and online. I've got some issues that can't be solved for months, spending hours with them. The online customer service asked me to go to the shop, the guide at the shop said they cant help and ask me to get the online services. And the online one just want me to sign up for a new plan even though i rejected and he kept trying to proceed with the new plan and not helping me to solve the problem I've raised. The "Guide" just care about having you sign up for a new plan. Other than that they don't care.