I tried to cancel an online order a few minutes after placing it as I realised it wouldn't arrive in time. I received a reply saying it would be cancelled and I would receive a refund. I heard nothing further, then the parcel turned up a few days later. Very frustrating having to pay postage for something I thought had been cancelled. I will also have to pay return postage if I want to return it as there is no store nearby. I won't be buying anything from them again.