I had a very frustrating experience with Ubisoft support.

I lost access to the email address linked to my Ubisoft account, so I contacted support to recover the account. I provided everything I could to prove ownership: the original email address, the account username, and multiple CD keys from Ubisoft games that were activated on the account.

Despite providing several activation keys and detailed information, the support team still refused to verify the account ownership and simply closed the case.

It feels extremely frustrating and unfair when a customer provides multiple proofs of ownership and is still treated as if they were trying to access someone else's account.

The support process feels rigid and unhelpful, and it gives the impression that customer issues are not really taken seriously.

Very disappointing experience.