I applied in December for my license to be renewed at 70 years old with a medical so I could retain my rights to drive an HGV and a minibus. Managed to ascertain in February that they had received my application so I could continue to drive. Put it out of my mind and was patient till I realised that I needed my license to be able to drive in France. I then spent two days trying to contact them by phone. Was promised they'd make it a priority and was told eventually that my medical had been assessed and a recommendation made to issue a license, but it has to be passed to a different department to do so. I was told that even when it is issued it can take 24 hours to show on the website. Still waiting and had to cancel the holiday. What sort of computers do they have, clockwork ones? Useless service, the people answering the phones are polite enough but unable to achieve anything. Thanks Tory party for 14 years of austerity and Labour for not getting off their backsides and fixing the broken systems they inherited.