CAKER STREET RUINED MY DAUGHTER’S 18TH BIRTHDAY

I am beyond furious and deeply disappointed with Caker Street.

I ordered a cake for my daughter’s 18th birthday — a milestone celebration with a big party planned, and the cake was meant to be one of the main highlights of the day. Instead, Caker Street completely let us down and ruined what should have been a special memory for my daughter.

Just two days before the event, they contacted me to say they would not be able to deliver on the agreed date and would instead deliver on the actual day of the party. That was already stressful and unprofessional, but I still gave them the benefit of the doubt.

I waited the entire day, hoping the cake would arrive. Nothing came. Then, just a few minutes before 11:00 p.m., they sent a message saying the cake had been “destroyed in transit” and would not be delivered at all.

At that point, the party was already over. No cake. No solution. No proper apology. Nothing.

How do you do that to someone on their 18th birthday? My daughter was devastated, and honestly, so was I. It was humiliating, upsetting, and completely unacceptable. A company that claims to provide cakes for special occasions should understand how important timing is. You do not leave a customer waiting all day, only to cancel at the very end of the night when it is too late to do anything.

The whole situation felt careless, disrespectful, and unbelievably badly handled. I do not believe this company took our order seriously at all.

This is, without a doubt, one of the worst experiences I have ever had with any business. I would never trust Caker Street again.