Robbery to charge for returns
In today's online shopping age and the fact that you charge for delivery it is not right you then charge for returns. No big online firms do this. It is a disgrace
2026年3月8日
Trailberg からの回答
Hi Heather,
Thank you for your review. Regarding your concern about the delivery fee, just like any other brands, we do offer free shipping within the UK, unfortunately your order did not meet the minimum amount required. We completely understand how helpful free returns can be. At the moment, as outlined in our return and exchange policy, we’re not yet able to offer free returns. That said, it’s something we’re actively exploring as the brand continue to grow, and we truly hope to be able to offer this in the near future.