We’re sorry to hear of the issues you’ve experienced with your delivery. The courier used for your order, Rhenus, has recently been acquired by DX and whilst transitioning over we have unfortunately experienced some unexpected complications with a number of orders. This is not something we were forewarned of, we were assured that deliveries would go ahead as normal. We completely understand how frustrating this must be and share your disappointment in hearing about these issues.

As soon as we were made aware of the delivery being damaged in transit, replacements were raised and despatched. We sincerely apologise that the replacement doors are taking longer than expected to be delivered, we always request that deliveries are booked in for the earliest possible date.

Please accept our apologies for the inconvenience this has caused you.