My price has doubled as my contract ended while overseas, 5 days after this change my Direct Debit was taken for the increased amount. There was no way to chat or email, only costly overseas calls while waiting in a queue.

When logging in to my account I could also not use the upgrade function, that just give the option of calling that was of no use while overseas. No option was available to cancel the contract online, again only costly call when overseas.

This is not a good service at all and very limited contact options compared to other companies.