The food from waitrose.com is of good quality. No spin, the quality's good. And, on the rare occasion, there was a problem with an item of food, refunds were prompt. Waitrose's frozen apple pie is the best on the market. Tastes like a home cooked one. The fresh stuffed, garlic mushrooms are flavoursome, the elderflower cake, a bit pricey but very fragrant and the sponge buttery. I'm half Italian and picky about Italian food. Usually, I won't touch ready made pasta meals but I'll eat Waitrose's prawn spaghetti and Waitrose's No. 1 brand of spinach and ricotta lasagne. You have to try Waitrose's new free from spiced apple muffins....they're delicious. Better than what Marks' serve up.