I signed up for full-fibre with Plusnet - I have been with them for broadband for many years and, previously, for mobile as well, until they stopped providing it. I was informed the engineer would call between 1 and 6pm on 20 March. I waited until 5.40pm and rang Plusnet as I had heard nothing. Plusnet rang Openreach who informed them that the engineer was nearly finished on his last call and that he would be coming to me. When I still hadn't heard anything, I rang Plusnet again at 7.08pm. The person rang Openreach but couldn't get a reply. In the meantime, I got cut off. I rang again at 7.31pm. I was told Openreach close at 7.30 and she still hadn't got through to them. Plusnet are currently pushing their full fibre service but there is no installation and nobody bothers to let you know.