BUYER BEWARE NO MCS OR FLEXI-ORB…
BUYER BEWARE NO MCS OR FLEXI-ORB CERTIFICATION AND POOR SUPPORT:
I am writing this to warn potential customers to think twice before doing business with Ese Solar. They are not members of the MCS microgeneration scheme or Flexi-Orb which has a serious long term implications for your home and investment.
ISSUES WITH PROPERTY RESALE:
Although not a legal requirement if you intend to sell your property most estate agents, solicitors, mortgage lenders and buyers demand a MCS or Flexi-Orb certificate to prove the installation meets credited safety standards. A way round this is to take out indemnity insurance but this involves additional cost which you the homeowner will have to swallow.
NO SEG OR FIT PAYMENTS:
To receive smart export guarantee payments for the energy sent back to the grid almost all UK energy companies require a valid MCS certificate. Without it you cannot sign up for these schemes meaning you will loose out on the financial returns of your solar panels. Furthermore, if you have batteries make sure that they are correctly registered, as companies like Octopus will require this verification before accepting you onto the SEG scheme.
VERY POOR AFTER SALE SERVICE:
The after sales support is virtually non-existent. It is impossible to speak to a person. A phone call results in a pre-recorded message informing you a link will be sent to raise a ticket and then you have to wait for a reply that rarely comes.
DO NOT FALL FOR SALES PITCH:
My advice is not to be persuaded by the strong sales pitch. ESE Solar will take your money, move onto the next customer leaving you with a host of administration and financial problems. Instead look for a fully accredited MCS installer to protect yourself from a nightmare called Ese Solar.
Contract reference: ESE-MTANNSUB8847
ESE Solar からの回答
Hi Keith,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, and we would like to address the concerns you’ve raised.
Firstly, regarding certification, while MCS accreditation is commonly referenced within the industry, it is not a legal requirement for installing solar PV systems. ESE Solar operates within all applicable regulations and standards, and we are always transparent with customers about certification status prior to installation. We understand that requirements for schemes such as SEG can vary between energy providers, and we encourage customers to confirm eligibility criteria in advance so they can make fully informed decisions.
On the point of property resale and indemnity insurance, this is a broader industry consideration rather than something specific to ESE Solar. Many factors can influence a buyer or lender’s requirements, and again, we aim to ensure customers are aware of these aspects during the consultation process.
We are particularly concerned to hear about your experience with after-sales support. This is not the level of service we aim to provide. Our ticketing system is designed to ensure all queries are logged and handled efficiently, but we acknowledge that delays can be frustrating. We would very much like the opportunity to look into your specific case and resolve any outstanding issues.
We take all feedback seriously and are committed to improving both our service and communication.
Many Thanks
Samantha
ESE Team