I purchased a clothers rail which in…
I purchased a clothers rail which in the image looked sturdy. When it arrived and I put it together I saw that one of teh bars at the bottom for shoes had already snapped away from the upright bar. When I checked online I saw that Wilko policy was a damaged item had to be taken into store which I cant do due my location and that no store is anywhere near. I wrote tot hema dn was surprised to get a reply so quickly which was encouraging telling me they would deal with it. The next email came today asking for photos! SO they dont believe the customer! MY this time based on the first reply my husband had repaired it with welding the bar back and doing the same to the remaining bars. He said they are tap welded (which is a process used for initial joining of metals prior to a proper weld) Underneath each bar there was a purpose made hole so only the top part of each bar had this weld! Thus it was never going to stay connected!!
I now have 15 items of clothing, not heavy, on one rail (its a double rail ) and the rail is leaning heavily one side, when I move it the wheels fall out of the bottom (they go on by pushing a plastic part into the upright poles.
If I had been able to see this rather than just online I wouldnt have bought it. Its literally a pile of rubbish, not fit for purpose....