Hi Dan,

We’re really sorry to hear about your experience, and we completely understand how frustrating this must feel, especially being without your battery system for so long.

This isn’t the kind of experience we want any of our customers to have. While some issues do require an on site visit to safely and properly fix, we know that the wait you’ve described is far from acceptable, and we’re truly sorry for the inconvenience caused.

We’d also like to reassure you that we don’t remove genuine customer reviews. Trustpilot manages that process independently in line with their own policies.

We genuinely want to help get this sorted for you as quickly as possible. I have chased the relevant departments to look at getting this booked into the diary.

Thank you for sharing your feedback, it really does help us improve, and we’d love the chance to turn this experience around for you.

Many Thanks
Samantha
ESE Team