The design service was very good. Tom was very informative and he made some safe saving ideas. It all went well until the kitchen was delivered. It took 4 attempts to manage to delivery a fridge door to complete the kitchen. The management team in the Swansea showroom very totally dismissive and offered no solutions. The customer service team were just as bad. They obviously just follow a script and cannot offer any originial ideas on how to solve any issues. It was not until Grace, customer care manager , got involved that things finally got resolved to a satisfactory end. She listened, offered a sensible solution and the kitchen has finally been completed. Overall I am pleased with the end result but unfortunately would not purchase anything from Wren again.