Hi Baard, thanks for your review.
We are truly sorry for the frustration and inconvenience you've experienced with your return and refund process. We understand how disappointing it is to feel like you're not getting the support you need, and we sincerely apologize for the time and effort this has cost you.
To help resolve this, we kindly ask you to get back in touch with us so we can investigate your case further and ensure your refund is processed as soon as possible.
For your reference, here’s a brief overview of how the dispute and return process works:
When you return a product, the store is usually responsible for confirming the return with Klarna, which then initiates the refund process.
If there are issues or delays, you can report a return or open a dispute through the Klarna app or website. During a dispute, Klarna pauses your invoice and investigates the case based on the information and evidence you provide (such as proof of return or tracking details).
If the dispute is resolved in your favor, Klarna will issue the refund. If more information is needed, Klarna may request additional evidence from you to help resolve the case.
Again, we apologize for your experience and would appreciate the opportunity to look into this further for you. Please reach out so we can assist you directly.
All of our contact info can be found below:
https://www.klarna.com/international/customer-service/
We look forward to hearing from you.