A.Kim

Placed an order for 4 items from musicroom.com (which this site used to be called). 1 item was not received. Had difficulty contacting them, I left a poor review on their old website; I got an email response the same day. They said there must have been a mix up, and even though the item was still showing as in stock on their website, I should wait another week longer, if it didnt come to contact them again and get a refund. So everything is on me to continue to follow up. 2 weeks later, still nothing has arrived, and when I signed in to the new site, I noticed that this company has changed my order summary, showing only 3 items. EXCEPT they never refunded the 4th item! I feel like they are scamming me. Order 4 items, mysteriously edit the order to show only 3, and never refund the 4th (btw, the 4th was the most expensive book of the order).

I have my original order email showing 4 items. I have a screenshot of my order on the new website they edited showing only 3 items now. And I have my credit card statement showing no refund from them. Its clear to me that this is wrong. AVOID!!!!!

Poor experience. Placed an order and 35 days later, I am still waiting for 1 of the items to be delivered. If you go on the website right now for that specific book, it states item will be shipped within 5 working days.

Also difficult to contact them. The website says telephone line open 10am-3pm, M-F, but when you call, it's M-Th. There is no email address listed which I can find. The automated chat box they have says usual reply time is 3 days. This is not really acceptable customer service.

bought a youth bat here. price was excellent and included free knocking service. bat came very quickly (within a week) and when we opened up the box, they had actually upgraded us to better bat (same general model), so that was a super surprise. my son really loves it. thank you!

ordered a pro bow 70 hockey stick from their January sale. price was better than anywhere else that I could find (was able to use a coupon code as well). shipped (free) almost immediately, and I had within a couple days here in the UK. bit surprised too see all the neg reviews here. stick looks great and plays great (have been using grays sticks up to now).

only thing annoying, is that there were some shoes that I was interested in, but that would have bumped the total just over the limit and VAT/import costs would have been charged. if I order the shoes themselves, its not enough to qualify for free shipping, and shipping to UK is pretty expensive.

We have used Zest a couple times now. Each time, we were able to find a car at a lower price point than on other search engines. Although they connected us with smaller dealers, the cars themselves were great, and we were completely covered by Zest's insurance policy so it worked out really great. In fact, using the smaller dealers meant we didn't have to wait in long queues at the airport upon arrival. Will use them again!

Great experience with Take a Chef. Finding and booking a private chef was really easy. I put in my dates and general ideas and received multiple proposals within a day. Continued messaging with a couple of the chefs and made my choice. Side by side, I was in contact with Take a Chef customer service via WhatsApp for some general logistics questions, and they were very responsive, usually answering within a few minutes and then being there until the conversation ended. I would definitely recommend the service.

Ordered lego toy. Had to go through grocery delivery rather than tesco direct. Item was in stock, everything processed, delivery scheduled for the weekend. Got several reminder emails that order was coming. Day of, got email and text that order was out for delivery between 2-3pm and could not be changed. Waited around. Nothing. The original window was 2-7pm, so waited.... waited.... waited.... Nothing! Weather wasn't so bad, so thought it might have been delayed for another day. Next morning, check my account online, and says that it was delivered!?? Have to call up Tesco. They said item was out of stock, that's why it wasn't delivered.... So why did they text me day of, 3hrs before delivery to tell me it was coming, when they already knew it wasn't??? Shambles. If I had known, I could have bought something over Black Friday instead (this was a Christmas gift).

Have ordered a couple times from them. Overall one of the best team wear companies to order from. They have great package prices, a lot of designs, all the colours. Really good service and assistance on customising, for example making sure your badge and sponsor logo are optimised for the kit. Quality wise, its very hard wearing, and withstands washing without fading over the season. I find them better than Macron and Avec in that sense. They might not feel or be as stylish as Nike or Adidas, but they are so much cheaper. The one niggle I have is the sizing. They run really big for the tops and long trousers, but small on the shorts. Also there are size gaps, so going to the next size up is a huge difference, and overall their sizing doesn't translate to other brands. You really need to order samples to try on first.

Had the dog food I needed in stock. price was good, and shipping was fast. No complaints here.

MW isn't the greatest quality, but it is also super cheap, so you get what you pay for. I have ordered a couple times now. I wouldn't buy jackets from them, they are heavier, not as warm, and rougher than Columbia, Northface, etc. (again at a fraction of the price though), but i really like their rucksacks, and have a fleece zip up that keeps me super warm from them. When you order, shipping is generally fast, but returns processing is very slow. Overall, happy to shop with them, knowing that not everything there is great.

Have been using them for the past 5 years. They have great prices, very responsive by ph or email or online ordering. Have saved me a couple times, when I let the oil run out, with a quick emergency delivery. Happy to keep using them.

Ordered the Koda 12. Was advertised in stock (temporarily), and for me shipping was super quick. Communication and updates on shipment were great. The product is awesome, we've been enjoying the oven, probably should have got some of the branded accessories like the cover/carrying case.

Ordered a glass vase from here. Price was very competitive and shipping was pretty quick. The packing of the vase was a bit funky, they wrapped in extra bubble wrap, too much so that the presentation box shape was warped, also there was a lot of dead space, I thought the thin neck of the vase could have been protected better. In any case it arrived safe and sound.

Ordered 4 pillows. The Hungarian goose down are loaded up, they come stiff, but soften over time, so maybe consider getting 1 level firmer. Also ordered the Soft as down microfibre. These were softer than expected, they can be fluffed up, but I wish I had ordered up a firmness. Both fluff really well, for the down, the feathers stay in the pillow, no poking out. Shipping was a bit slower, same with email updates, but it got here after a week or so, in good packaging condition.

2nd order from here. The sweatshirts are thinner, but actually very warm. The marled colour ways have less stretch, and they all taper at the bottom. I am S-M and ordered a M, which was just right, so you might want to size up 1. One of the sweatshirts came damaged, with a mark and loose stitching. CS was really responsive to make an exchange or refund. Also ordered some long sleeve shirts. The printing on shirts is much better than sweatshirts. They are very thin though, and shrink (otherwise these ones wash up well without fading, and bleeding). Very comfortable though.

Ordered a digital piano from here. Price was competitive (not the lowest, but was in stock, and store had good ratings). Was delivered within a week, and happy with everything.

Ordered a piano bench from here. Shipping was fast, price was good, email updates. The Innox PB 60BK bench itself looks great, but its squeaky, and it feels a bit of wobble in it, so the quality doesnt seem that great.

Pleasantly surprised. Ordered B stock Timberlands. Shipping was super fast, the price was really great. The boots I got were pretty much perfect condition. The only thing I can imagine is that they are a bit wider then they are supposed to be? Don't know, since Tims run big anyways.

Have ordered from here several times now. They sometimes have really great package deals on upcoming Pokemon cards. For my last (pre)order, they had some mini tin card sets that were out of stock elsewhere. Chase, for me, has been just as good as Total cards or Chaos cards (who I also order from).

Ordered 2 jigsaw puzzles (1000 pc sets). The prices were much lower than on amazon or google shopping search. Even though I only spent 15 quid, somehow it automatically gave me free shipping. The puzzles came within a week, perfect condition.