Laura W

The shopping experience was smooth but credit is due to the delivery guys who went above and beyond to ensure my fridge freezer was delivered through a very tight gap unscathed in the pouring rain! Cannot fault these two, they went out of their way!

Fast delivery and very reasonably priced for a quality product. The lights and very bright and exactly what I wanted.

Browsing on their website and placed two items in my basket, tried to apply the discount code and due to a very strange glitch it placed the order without me pressing anything and with the payment method from a previous order which was the wrong card I wanted to use. I went in their chat straight away and asked for it to be cancelled, I was told it hadn’t even come through on the system yet but she’d ensure she would cancel it and refund my card and would email me in 15 mins to confirm. 40 mins later never heard anything so went back on chat and was told it was too far processed now and they couldn’t cancel it! I’d have to wait to receive the order and then contact them to arrange a return then wait for a refund! I complained and was told they had high message volumes. Not good enough, I contacted you seconds after placing the order, you ensured me it would be cancelled and what’s even stranger is your website processed the order without me clicking anything after saving payment details from a previous order 🤔 (I don’t remember consenting to these card details being saved) going by other reviews I’m starting to think somethings amiss here

Recently purchased a car from this company. Found them very helpful and friendly and the customer service was excellent. Hassle free purchase of a very nice car! Thank you!

Recently switched to Waggel and had to make a claim for Pancreatitis for my dog. It was so easy to submit claims via their dashboard and if I needed to speak to someone I found them very helpful and responsive. Claim submitted with ease and payment received within 10 days and it took that long as my vet took longer submitting the required information. Really impressed and really pleased I changed!

Highly recommended. Great bed, fast delivery and delivery guys were very helpful and friendly. I had a query a week after I placed my order and received an email response within minutes. Would definitely use again.

I’ve given this company 1 star because I have to, in reality they deserve no stars. At all costs avoid booking anything with this company. Their apartments, the majority based in Tamara Complex, are old and dated and most importantly filthy dirty.

When we arrived the glass gate had a large crack through it which worsened after strong winds, we advised THA of this after my son cut his foot open on a piece of glass from it, they failed to reply to my email and sent a very rude maintenance man round who demanded money to fix the gate calling us liars and insinuating we had smashed the gate.

The pool area is gross, long grass, dirty pool with paint peeling from it, mouldy shower, bird poo littered floor with a prison style wire fence surrounding it. There was not a single person around that pool in the time we were there as it was unusable.

The apartment was tired and dirty, we had a shrivelled bar of soap with pubic hair stuck to it when we arrived. The whole apartment had not been cleaned properly for some time, there are too many things to list here.

I complained to THA about this, whilst out there on the advice of the rude maintenance man, requesting a partial refund and their technique is to try and turn it back onto you implying it was our fault as we didn’t contact them sooner, no apology, nothing.

So now I have to take legal action because, quite frankly, they shouldn’t be allowed to get away with this.

Very helpful lady went through all the options with us, no hard sale or pressure. Would highly recommend to anyone.

Better than competitive prices, speedy delivery and an excellent choice of sunglasses. Would definitely use again and would recommend to anyone.

Easy to order and fast delivery. Overall a totally smooth transaction from start to finish.